Return/Exchange

SALE

All sale items are final and cannot be returned, exchanged, or refunded. Any such requests will not be considered and will be disregarded.

RETURNS

In case of a return on an order, the amount will be credited back into the customer’s store wallet.  Store credit is valid for 50 days. You can contact us at contact@tauxxic.com. Our support team will get back to you and may ask you for some more information. 

EXCHANGE

We are happy to offer exchanges on unworn items within 72 hours of delivery. Please note that no further actions will be taken beyond this timeframe.

To process your exchange, please fill out the attached form. Kindly ensure the product(s) are returned in the same condition as they were shipped. If items are returned damaged, or without tags and original packaging, an exchange will not be granted.

For exchanges, we will attempt to pick up the item twice. If the courier is unable to collect the package, you will need to return it to our company address. Reverse pickups are subject to availability based on your area’s pin code.

Exchanges are based on product availability. If the requested size is out of stock, we will provide either store credit or a product exchange. Store credit is valid for 50 days.

Please note that we offer only one exchange per order, so make sure you select the correct size. Our team is here to assist you if needed.

There is a charge of ₹ 150 for exchanges. Since we rely on third-party delivery services, we incur charges for reverse pickups and deliveries. Therefore, we kindly ask customers to cover only the one-way shipping costs.

Your exchanged product will be shipped as soon as we receive the returned item, and the entire process usually takes about 7-9 days.

If your area’s pin code falls under a non-serviceable zone for return pickup, we will notify you. In such cases, we expect you to send the item back via your local courier at no charge for the exchange process.

For any claims regarding lost or damaged shipments, please contact us in writing within 24 hours of delivery at contact@tauxxic.com. If your shipment is damaged or incomplete, kindly provide photos and videos of the packaging and items, along with a description of the issue. Claims made after this period will not be accepted.

If your order cannot be delivered due to incorrect information or missed deliveries, it will be returned to our shipping facility. We will reach out to you once we receive the undelivered package. For prepaid orders, you will have the option for a reshipment or store credit, which is valid for 50 days.